Case study / Universitätsklinikum München
Fewer follow-ups. More time for care.
A hospital network used the Docs4D platform to support post-surgical follow-ups across 12 departments.
The network was managing post-surgical follow-ups across 12 departments with a mix of phone calls, spreadsheets and messages. The clinical team could not see which patients had been contacted, which signals had changed and which follow-ups were still open.
The first pathway focused on one post-operative cohort. The Docs4D platform collected the structured check-in, surfaced the change and attached the next action to the patient record. Clinical staff reviewed exceptions instead of rebuilding the full picture for every call.
The reported result was a 40% reduction in follow-up workload. The more important outcome was a traceable handoff: the team could explain what happened, who acted and what came next.